b'Known as a bold leader, a born connector, and a big idea person, Diane Christman proudly represents Syndeo Institute at The Cable Center by empowering innovators to inspire and drive change within their organizations, recognizing the industrys impact, and celebrating its contributions. Diane ChristmanPresident and CEO I Syndeo InstituteA MESSAGE Here, we empower internal innovators through program-ming and collaboration opportunities. Our CX Collaborative (formerly C5) convenes big thinkers and influencers to FROM OUR CEO share strategies, operations, best practices, and leadership to help organizations build and deliver the best possible At Syndeo Institute at The Cable Center, we come togetherexperience for customers and employees. Were thrilled to to exchange ideas and pave the way forward. Were a modernshare their insights in a supplemental sectionCX Journal.hub for leadership development, education, and collaboration that happens at our headquarters, online in our virtualOur Intrapreneurship Academy courses and programs classrooms, and within your organization. We inspire the nextempower employees to work like entrepreneurs within their generation, empower intrapreneurs, and celebrate leaders.organizationstaking risks, adapting to change, creating value, and driving revenue. Our report showcases the im-I am thrilled to present the theme for our Third Annualpact of intrapreneurship.Intrapreneurship & Innovation Report: Empower Every Experience. Empowering every experience means focusing onSolving the Industrys Biggest Challenges, Togetherthe impact between technology and human insight. As leaders,Syndeo Institute brings innovation and people together to we empower our people to use data and analytics as a bridgehelp solve the industrys biggest challenges. We stay ahead to meaningful experience, knowing we are all more empoweredof trends, explore modern technologies, and ask questions when we work from a foundation of creativity and self-suffi- to accelerate better understanding and implementation. ciency. As an industry, were redefining customer experienceIn these pages youll find inspiration and strategic insights (CX) through our embrace of changing technology and abilityfrom knowledgeable voices in the connectivity industry, to immediately put that tech to work for employees, customers,and beyond.and end consumers.Empowerment from the Inside OutThank you to our Intrapreneurship & Innovation Report contributors and CX Collaborative members for their We know when employees are equipped with the rightcommitment to excellence, and special appreciation for our technological tools and nurtured in an intrapreneurialSenior Fellows Maria Van Dressel, Ph.D., Ron Rizzuto, Ph.D., environment that promotes thoughtful risk-taking, theyand Charles Patti, Ph.D., Cox Chair. Dr. Patti is a true force create experiences that are deeply aligned with customerfor change.needs and expectations. Together, we empower every experience.2024 Intrapreneurship & Innovation Report3'