b'SPECIAL EDITION: CX JOURNALCX CollaborativeName HereThe CX Collaborative gathers in Philadelphia, Pa., for the Spring 2024 conference.Syndeo Institutes CX Collaborative comprises big think-ers and boundary pushers from across the connectivityCX IMPACTindustry to focus on CX progress and innovation. They exchange and share ideas, strategies, operations, and best practices to help organizations build and deliver the best possible experience for customers and employees. 73% 75%Twice a year, the CX Collaborative gathers for an informal, engaging forum where members discuss challenges andof CX leaders believeof CX leaders see AI as a successes and collaborate on ways to improve and innovatethat AI will power all CXforce for amplifying human in the customer experience space. The CX Collaborative isinteractions intelligence, not replacing itsupported by four Executive Chairsselected from among CX Collaborative member companies and who contribute87% 80%to the groups governance and strategy. This years CX Journal captures many of those top-of-mind perspectives from several CX Collaborative members. of CX leaders sense thatof employees say AI has data privacy will evolvealready helped improve for more efficient, person- the quality of their workalized exchanges91%of CX leaders predict AI will enhance trust with improved transparency around AI decisionsCX Collborative members left to right: Ariel Brady, ContactSource: Zendesk CX Trends Report 2024Center Operations Manager | Blue Ridge Communications, Maureen Moore, Chief Customer Experience Officer | GCI, Kim Gibson, Senior Director of Customer Operations | Cable One/Sparklight, Nicole Wininger, Director of Customer Care Opera-tions | Blue Ridge Communications, Inna Sheiman, Vice President, Telecom, Media, & Entertainment | Sutherland Global, Diane Christman, President and CEO | Syndeo Institute1212'