CXC Overview

Syndeo CX Collaborative (CXC)

Advancing the customer and employee experience through intrapreneurship, innovation, and collaboration.

CXC Member Access
Fall 2024 Conference
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CXC: About

The Syndeo CX Collaborative (CXC), formerly the C5, unites customer experience (CX) leaders in the connectivity industry to share insights, strategize, and innovate in pursuit of establishing and delivering a gold standard of service and experience both within and beyond organizations.

Meet the CXC

Customer experience (CX) is a pivotal element to a company’s success, even more important than product or service offerings. A growing pool of research supports why CX is a key differentiator:

88%

of customers prefer doing business with a company that offers quality customer service over a company that has the latest and most innovative products. (Cisco)

At the CXC Conference, a man in a suit speaks into a microphone while gesturing with his hand. A woman sits next to him, listening intently.

2024 Fall Partners

Gold Partner

CSG

Silver Partnerships

View Available Partnerships

Bronze Partnerships

View Available Partnerships

Other Sponsors

IFS

2024 Spring Partners

Silver Sponsor

Southerland Global

Bronze Sponsors

CSG
Medallia

Other Sponsors

IFS
RevGen Partners

CXC Member Organizations

blue ridge
cablelabs
CableOne is now Sparklight
Claro
Comcast
Cox
CTAM
GCI
Liberty Global
mctv
mediacom_communications
midco
NCTA
Spectrum
telecom
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Benefits for CXC Members & Partners

Valuable conferences, an unmatched network, and access to important educational opportunities.

CXC provides many opportunities for members and partners to network, collaborate, and learn from each other, including:

  • Twice-yearly in-person conferences
     
    • Share best practices with industry leaders and peers.
    • Receive regulatory environment updates.
    • Learn insights, trends, and technology updates from experts both inside and outside the industry.
    • Learn about and discuss current CX research, including practical applications.
  • Monthly virtual sessions to build upon hot topics addressed at the conferences.
  • Participation in thought leadership opportunities.
CXC Member Access
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CXC Conferences

Twice a year, we host CXC Conferences, which serve as informal and engaging forums where members discuss challenges and successes while collaborating on innovative solutions in the customer experience space. These conferences foster a supportive environment where members exchange and innovate ideas, creating a close-knit, collaborative group dedicated to helping each other and their organizations succeed.

Upcoming C5 Conference

Past CXC Conferences

Fall 2024
Spring 2024
Fall 2023
Spring 2023
Fall 2022
Spring 2022

Contact Us

For more information or questions about CXC including becoming a member or a CXC Partner:
Contact Us
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